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PN: 9001178 D508/D512 PRINTER SERVICE MANUAL

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-6SETTING UP THE PRINTERConsider the following when setting up the printer:Locate a solid flat sur

Page 1-7 SATO D508/D512 Service ManualLOADING MEDIAThe SATO D508/D512 printer can print to direct thermal die-cut labels, tags or continuous media. T

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-86. Route the label material through the Paper Sensor Assembly and over the Platen. Note that t

Page 1-9 SATO D508/D512 Service Manual6. Close the Top Cover.7. After loading the label media, it is recommended that you run a Test Print to mak

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-10CONFIGURATIONBefore using the printer, it is best to read this manual thoroughly first. Otherwi

Page 1-11 SATO D508/D512 Service ManualCONFIGURATION: THE REAR PANELAll of the printer cable connectors are located on the Rear Panel, as follows. Fa

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-12THE CONFIGURATION PANELThe Configuration Panel is accessible when you lift up the top cover. Th

Page 1-13 SATO D508/D512 Service ManualDIP SWITCH SETTINGS (CONT’D)Switches 1–3: Font/Graphic loading settingsEnables the loading of fonts and/or gra

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-14DIP SWITCH SETTINGS (CONT’D)Switch 7: DATA DumpWhen ON, the printer will print out the hex valu

Page 1-15 SATO D508/D512 Service ManualOFFSETSThere are two offset settings stored in the printer; one for the Cut mode and one for the Tear-Off mode

PN: 9001178SATO America, Inc.10350A Nations Ford RoadCharlotte, NC 28273Main Phone: (704) 644.1650Technical Support: (704) 644.1660Technical Support F

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-16POTENTIOMETER ADJUSTMENTSPITCH OFFSETThis can be done using the VR4 potentiometer on the Config

Page 1-17 SATO D508/D512 Service ManualPrint DarknessA fine adjustment for PRINT DARKNESS can be made using potentiometer VR1 on the Front Operator P

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-18DATA DUMP DIAGNOSTIC LABELThe contents of the printer buffer can be examined using the DATA Dum

Page 1-19 SATO D508/D512 Service ManualPRINTING TEST LABELS1. The User Test Label prints the current default settings of the printer. 2. Press the

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-20PRINTING FACTORY/SERVICE TEST PRINTSThe Factory/Service Test Label prints the internal operatin

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-1BASIC AND INTERFACESPECIFICATIONS• Basic Printer Specs• Interface Specs

Page 2-2 D508/D512 Service Manual1.1 BASIC PRINTER SPECIFICATIONS AttributePRINTPrint Method Direct ThermalCPU 32-bit RISC processorPrinter

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-31.1 GENERAL SPECIFICATIONS (CONT’D)AttributesCONTROLS AND SIGNALSOn-Line LED Green P

Page 2-4 D508/D512 Service Manual1.1 GENERAL SPECIFICATIONS (CONT’DBarcodesSYMBOLOGIESSupported 1D formats(excluding customized barcode addr

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-51.1 GENERAL SPECIFICATIONS (CONT’DOptional AccessoriesInternal Cutter User or factory

PN: 9001178Table of ContentsOverviewIntroduction ...

Page 2-6 D508/D512 Service ManualINTERFACE SPECIFICATIONSINTERFACE TYPESThe SATO D508/D512 printer can be ordered with any of the interfaces

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-7THE RECEIVE BUFFERThis printer has the ability to receive a data stream from the host

Page 2-8 D508/D512 Service ManualTHE RECEIVE BUFFER (CONT’D)Multi Job BufferThe printer is able to continuously receive print jobs, compilin

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-9IEEE1284 PARALLEL INTERFACEThe parallel interface for this printer conforms to the IE

Page 2-10 D508/D512 Service ManualRS-232C INTERFACEThe High Speed Serial Interface is an factory installed option that must be installed in

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-11Pin AssignmentsRS-232C INTERFACE SIGNALSCable RequirementsPin Direction Signal Defin

Page 2-12 D508/D512 Service Manual* This connection at the host side of the interface would depend upon the pin that is being used as the Re

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-13The Universal Serial Bus (USB) interface is a factory installed option that must be

Unit 2: Interface SpecificationsD508/D512 Service Manual Page 2-14This page is left blank intentionally

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-1TROUBLESHOOTING• Error Signals• Troubleshooting Table• Interface Troubleshooting• Test Pr

Problem: Print Start Position Is Incorrect Vertically ... 3-13Problem: Print

Page 3-2 SATO D508/D512 Service ManualTROUBLESHOOTINGERROR SIGNALSDISPLAYLINELEDERRORLEDBUZZERERRORCONDITIONCORRECTIVE ACTION0 Off On 1 Beep Flash Me

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-3TROUBLESHOOTING TABLEIMAGE VOIDSDamaged print head Replace print headDamaged electronics

Page 3-4 SATO D508/D512 Service ManualData input error Ensure correct data streamMEANDERING MEDIAIncorrectly loaded media Ensure correct loadingImpro

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-5INTERFACE TROUBLESHOOTINGThis unit provides a checklist for the various interface types.

Page 3-6 SATO D508/D512 Service ManualLAN ETHERNET INTERFACECHK TROUBLESHOOTING STEPEnsure the interface has been correctly configured. Wait two minu

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-7TROUBLESHOOTING FLOWCHARTSPROBLEM: PRINTER DOES NOT POWER UP See Pg 5-10 See Pg 4-5

Page 3-8 SATO D508/D512 Service ManualPROBLEM: LABEL DOES NOT FEED OUTWARD IN A STRAIGHT PATHPROBLEM: PRINTER DOES NOT PRINT See Pg 4-3

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-9PROBLEM: PRINTER DOES NOT PRINTSee Pg 4-2 See Pg 4-5

Page 3-10 SATO D508/D512 Service ManualPROBLEM: PRINTER DOES NOT FEED LABELSSee Pg 1-13 to 1-15See Pg 4-5See Pg 4-3 See Pg 4-13

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-11PROBLEM: PRINTER DOES NOT STOP AT THE CORRECT POSITIONPROBLEM: WIRELESS LAN PRINTER IS N

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-1OVERVIEW

Page 3-12 SATO D508/D512 Service ManualPROBLEM: PRINTING IS TOO DARKPROBLEM: PRINTING IS TOO LIGHT ON ONE SIDESee Pg 4-5 See Pg 4-2 See Pg 5-4 See Pg

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-13PROBLEM: PRINT START POSITION IS INCORRECT VERTICALLY See Pg 5-8 - 5-9 See Pg 5-2

Page 3-14 SATO D508/D512 Service ManualPROBLEM: PRINT START POSITION IS INCORRECT HORIZONTALLYPROBLEM: WHITE LINES APPEAR IN PRINTED LABELS See P

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-15PROBLEM: LABELS ARE NOT BEING DISPENSED PROPERLY BY THE OPTIONAL DISPENSER UNIT

Page 3-16 SATO D508/D512 Service ManualPROBLEM: THE CUTTER IS NOT WORKINGPROBLEM: THE CUTTER IS NOT WORKINGSee Pg 4-17 See Pg 1-13 to 1-15Se

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-17TEST PRINT TROUBLESHOOTINGChapter provides instruction on special printing to identify a

Page 3-18 SATO D508/D512 Service ManualFigure 3-2, Sample Test LabelNOTE: The only print problem that the following sample test label does notdisplay

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-19DATA DUMP DIAGNOSTIC LABELThe contents of the print buffer can be examined using the Dat

Page 3-20 SATO D508/D512 Service ManualPRINTING FACTORY/SERVICE TEST LABELSThe Factory/Service Test Labels prints the internal operating parameters o

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-21This page is left blank intentionally

Page 1-2 SATO D508/D512 Service ManualOVERVIEWThank you for your investment in this SATO printer product.This Service Manual contains information abo

Unit 3: TroubleshootingSATO D508/D512 Service Manual Page 3-22

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-1REPLACEMENTPROCEDURES• Print Head• Platen Roller• Fuse• Main Circuit Board• Panel

Page 4-2 SATO D508/D512 Service ManualREPLACEMENT PROCEDURESThis unit contains step-by-step instructions for the removal and replacement of

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-3PLATEN ROLLER REPLACEMENTThe platen roller is a high wear component due to its tre

Page 4-4 SATO D508/D512 Service ManualThroughout the rest of this Service Manual, reference will be made to the main board of theprinter. To

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-5FUSE REPLACEMENT1 Turn the printer OFF and disconnect the power supply cord.2 R

Page 4-6 SATO D508/D512 Service ManualMAIN CIRCUIT BOARD REPLACEMENT1 Turn the printer OFF and disconnect the power supply cord.2 Remove

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-7PANEL BOARD REPLACEMENT1 Turn the printer OFF and disconnect the power supply c

Page 4-8 SATO D508/D512 Service ManualRELAY BOARD (LABEL SENSOR BOARD) REPLACEMENT1 Turn off the printer and disconnect the power supply

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-9 Figure 4-7b, Relay Board Replacement8 Remove the ba

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-3INTRODUCTIONThe SATO D508/D512 Printer Service Manual provides information for installing and ma

Page 4-10 SATO D508/D512 Service ManualLABEL SENSOR REPLACEMENT1 Turn the printer OFF and disconnect the power supply cord.2 Remove all

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-118 Remove three screws (11) (See Figure 4-8b) securing the cover (12) to the left-

Page 4-12 SATO D508/D512 Service ManualCOVER SENSOR REPLACEMENT1 Turn the printer OFF and disconnect the power supply cord.2 Lift up the

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-1310 Secure the base cover to the printer (8).11 Secure the sensor (5) (See Figure

Page 4-14 SATO D508/D512 Service ManualDRIVE MOTOR REPLACEMENT1 Turn the printer OFF and disconnect the power supply cord.2 Remove the ba

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-15Drive Motor Replacement (cont’d)8 Remove the three screws (7) (See Figure 4-10b)

Page 4-16 SATO D508/D512 Service ManualDRIVE GEAR REPLACEMENT1 Turn the printer OFF and disconnect the power supply cord.2 Remove the ba

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-17Drive Gear Replacement (cont’d)8 Remove the three screws (7) (See Figure 4-11b) t

Page 4-18 SATO D508/D512 Service ManualCUTTER ASSEMBLYThe cutter assembly is an optional unit typically preinstalled at the factory. To retr

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-198 Press latch (7, Figure 4-12b) to release print head (8) from mounting bracket (

Unit 1: OverviewSATO D508/D512 Service Manual Page 1-4UNPACKINGWhen unpacking the printer, take note of the following:Note: The following parts shown

Unit 4: Replacement ProceduresSATO D508/D512 Service Manual Page 4-20This page is left blank intentionally

SATO D508/D512 Service Manual Page 5-11CHECKS/ADJUSTMENT PROCEDURES• Top of Form Position• Factory Clear• Print Darkness• Printer Counter Clear• Cutt

Unit 5: Adjustment ProceduresPage 5-2 SATO D50

Unit 5: Adjustment Procedures SATO D508/D512 Service Manual Page 5-3FACTORY CLEARThis procedure clears all data from the EEPROM. Once initialized and

Unit 5: Adjustment ProceduresPage 5-4 SATO D50

Unit 5: Adjustment Procedures SATO D508/D512 Service Manual Page 5-5Figure 5-2, Test Module UsageConnect ground probe here012345678GND SIG5B4B3B2B1B6B

Unit 5: Adjustment ProceduresPage 5-6 SATO D50

Unit 5: Adjustment Procedures SATO D508/D512 Service Manual Page 5-7TEST PRINT COUNTER CLEAR1 Open the Top Cover.2 Press and hold the LINE and FEED bu

Unit 5: Adjustment ProceduresPage 5-8 SATO D50

Unit 5: Adjustment Procedures SATO D508/D512 Service Manual Page 5-9GAP SENSOR SENSITIVITY1 Open the Top Cover and remove the front cover.2 Turn the V

Page 1-5 SATO D508/D512 Service ManualPRINTER PART NAMESClear window and fanfold-label Loading Top CoverLabel OutletFront cover(allows access to opti

Unit 5: Adjustment ProceduresPage 5-10 SATO D5